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Here is a list of the most frequently asked questions. For any other query please contact us.

1. Where can I find the User Guide?

2. How do I find the version number of KB Crawl installed on my workstation?

3. I have launched KB Crawl (or a module linked to KB Crawl) for the first time and I am asked for an access code. How can I get one?

4. Can KB Crawl work under Apple Macintosh or Linux?

5. When I open KB Crawl, I get the error message "Unavailable database". Why? And what should I do?

6. I am having problems monitoring certain pages: after running a crawling session, the following error message is displayed: "A connection error has caused the crawl to be cancelled". And the Log shows the message: "download failed (Read Timeout) Link found at URL... ". What should I do?

7. When I start a crawl, the following message is displayed: "A connection error has caused the crawl session to be cancelled. See log for details". Why?

8. At the end of a crawl, an error message informs me that emails could not be sent. What should I do?

9. The message body of email alerts sent by KB Crawl is incomprehensible, made up of HTML code. Why?

10. The error message "Decompress buffer too small" is displayed when I start a search. What does it mean?

11. What are the automatic database maintenance procedures for: checking or compacting?

12. My working environment uses an Exchange server and sending emails via KB Crawl does not work. How should I proceed?

13. I regularly receive the message "Properties not found". Why?